Effective Date: August 13, 2026
Royal Appliance respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect when you use our website, contact our business, or participate in our text messaging program, and how that information may be used.
Information We Collect
We may collect information that you voluntarily provide to us when you contact Royal Appliance, request service, schedule an appointment, make a purchase, sign up for text messages, or otherwise communicate with us:
- Your name
- Phone number, including mobile phone number
- Email address
- Service or billing address
- Appliance information
- Information about a requested repair or service
- Appointment information
- Purchase or invoice information
- Text messaging consent records, opt-in and opt-out status, and the content of text messages exchanged with us
- Other information you choose to provide
Our website or website provider may also automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, and general website usage information.
Mobile Information and Text Messaging
If you provide your mobile phone number to Royal Appliance and consent to receive text messages, we collect and store your mobile number, the date and method of your consent, your opt-in and opt-out status, and the messages exchanged between you and Royal Appliance.
We use mobile phone numbers to send text messages related to your appliance service — including appointment confirmations and reminders, technician dispatch and arrival notifications, repair status and parts updates, estimates and invoices, and customer support responses.
Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP to any message from us. Reply HELP for help, or contact us at (435) 586-5223 or royalapplianceutah@gmail.com. Full details are in the Text Messaging (SMS) Terms and Conditions section of our Terms of Use at www.royalapplianceutah.com.
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging opt-in data and consent are also excluded from any transfer of business records described in the “Business Transfer” section below, and will not be transferred to a third party for marketing purposes.
How We Use Your Information
We may use your information to:
- Respond to questions or service requests;
- Schedule and provide appliance services;
- Communicate with you by phone, email, or text message about appointments, repairs, parts, deliveries, or purchases;
- Send text messages you have consented to receive, and manage your opt-in and opt-out preferences;
- Prepare estimates, invoices, and receipts;
- Process transactions;
- Maintain customer and service records;
- Provide customer support;
- Operate and improve our website and services;
- Protect against fraud or misuse; and
- Meet applicable business, accounting, tax, insurance, or legal requirements, including recordkeeping obligations related to messaging consent.
Payments
Payments may be processed through third-party payment providers.
When a third-party payment processor is used, payment information is handled according to that provider’s own terms and privacy practices. Royal Appliance may not directly receive or store complete credit or debit card information processed through those services.
Cookies and Website Technology
Our website or the services used to operate it may use cookies or similar technologies for basic website functionality, security, performance, or analytics.
You can generally control or delete cookies through your web browser settings.
Sharing of Information
Royal Appliance does not sell, rent, or trade customers’ personal information. Mobile phone numbers, text messaging opt-in data, and consent are never sold, shared, rented, released, or traded with any third parties or affiliates for any purpose, and are excluded from every sharing category below.
We may share information when reasonably necessary to provide services or operate our business, including with service providers such as payment processors, website or technology providers, parts suppliers or manufacturers, delivery or service providers, and professional advisers such as accountants, insurers, or attorneys.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, property, or legal rights.
These sharing categories exclude mobile phone numbers collected for text messaging, text messaging opt-in data, and messaging consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.
We use a licensed messaging service provider solely to transmit and deliver the text messages you have requested on our behalf. That provider may not use your mobile number for its own marketing purposes.
Business Transfer
If Royal Appliance is sold, reorganized, or transferred to another owner, business records and customer information may be transferred as part of that transaction, subject to applicable law. Text messaging opt-in data and consent are excluded from any such transfer and will not be transferred to any third party.
Data Security
We take reasonable measures to protect the information in our possession.
However, no website, electronic communication, text message, or data-storage system can be guaranteed to be completely secure. Text messages are not encrypted end-to-end, and you should not send sensitive information such as full payment card numbers or government identification numbers by text.
Data Retention
We may retain customer and service information for legitimate business purposes, including service history, warranties, accounting, tax records, customer support, and legal requirements.
We retain records of text messaging consent and opt-out requests for as long as required to demonstrate compliance with applicable telecommunications and consumer protection laws, including the Telephone Consumer Protection Act (TCPA).
Third-Party Websites
Our website may contain links to websites or services operated by other companies.
Royal Appliance is not responsible for the privacy practices or content of independently operated third-party websites. We encourage you to review their privacy policies when providing information to them.
Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under 13. We do not knowingly use our website to collect personal information from children under 13, and we do not knowingly enroll anyone under 13 in our text messaging program.
Your Information
If you would like to ask about, correct, or update personal information you have provided to Royal Appliance, or to be removed from our text messaging program, you may contact us using the information below.
Certain information may need to be retained for legitimate business, warranty, accounting, tax, or legal purposes, including records of messaging consent and opt-out requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date shown above.
Contact Us
If you have questions about these Terms of Use or this Privacy Policy, about our text messaging program, or about how Royal Appliance handles information, contact:
Royal Appliance
622 W 2675 N, Unit #2
Cedar City, Utah 84721
Phone: (435) 586-5223
Email: royalapplianceutah@gmail.com
Web: www.royalapplianceutah.com